Book Your Holiday in 3 Easy Steps...

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Step 1.

Look through the brochure and select your break, or call us on 01245 260 330 for help choosing the right one.

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Step 2.

Call us 01245 260 330 to discuss your support requirements and to pay your deposit. This can be paid over the phone by card or by sending a cheque with your completed Booking Form.

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Step 3.

Complete the Customer Support Profile we will send to you or download it below.

 

Booking Information

  • We accept payments under the Direct Payments and Individual Budget schemes. Please speak to your social worker or primary care provider for advice.
  • Prices include pick up from, and return to, designated meeting points which will be confirmed on your itinerary. A full itinerary will be sent to you approximately one week before departure.
  • If you wish to upgrade to our door-to-door service you may do so for an additional charge.  Customers who wish to specify male or female drivers or additional chaperones as part of our door-to-door upgrade service must request this at the time of booking. A charge will be made for this service.
  • If you would like a single room, for your comfort or because of sleep problems, please request this when booking as we may have limited single rooms available. This is charged on an additional nightly rate.

Terms & Conditions
Enquiries are welcome by phone and bookings can be secured with payment of a non-refundable deposit of £75 per person per break, followed by a completed and signed booking form.  The full balance payment is due 60 days prior to departure.  If your holiday starts within 90 days of booking the full cost is payable with your booking form.  Debit and credit cards are accepted by phone. For payment by cheque, make payable to Breakaway Holidays and Weekends, Ltd.  We reserve the right to charge a fee of up to £100 for late payments.  Prices are subject to change and should be confirmed prior to booking.


Documents

INSURANCE, EHIC CARDS
You are required to buy travel insurance appropriate for the destination to which you are travelling, including the UK.  It is your responsibility to ensure you have adequate cover for cancellation, curtailment, illness and medical expenses plus loss or damage to your property.  We recommend that you obtain an EHIC card for all travel to Europe.

Terms and Conditions
Your travel insurance must be valid for the entire duration of your holiday including the return date.  We will need the name of your insurer, your policy number and your insurer’s 24 hour help line number before you travel with us.  An EHIC covers most urgent medical costs but this varies from country to country and additional fees will be charged to the customer.

PASSPORTS
You must hold a valid passport for travel outside the UK and for UK holidays which include a flight.

Terms and Conditions
It is your responsibility to ensure you have a valid passport if needed.  Your passport must be valid for the entire duration of your holiday and for 30 days after the return date.  If you are unable to provide a valid passport at the time of departure you will not be able to travel with us but will still be liable for the full cost of your holiday and any pre-booked pickups.  If your destination country demands other documents, travel permits, or a visa you will be notified at the time of booking and will be required to obtain them before travelling.


Transport

Holiday prices include pick up from, and return to, designated meeting points which will be confirmed on your itinerary. The mode of travel for each holiday is shown in the icon panel for each holiday. Our main pick-up point is in Chelmsford, Essex, and some holidays include additional meeting points at locations between Chelmsford and the destination. If you wish to upgrade to our door-to-door service you may do so for an additional charge. This service is provided by our DBS-cleared transport team, and you may be collected by taxi and not by our minibus – please advise us of any extra equipment such as wheelchairs that you will need to bring with you.

Terms and Conditions
If you are unable to arrange transport to the meeting points, you will be required to pay for door-to-door service.  Some departure and return dates are subject to flight availability and may vary by up to 24 hours from those stated.


Pick Up Point

Luggage

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Due to space limitations and Health & Safety issues you may only bring one medium suitcase or holdall, weighing no more than 18kg, and no larger than 65cm x 45cm, plus one small piece of hand luggage or a handbag.  The only exception is when travelling on continental holidays where we have requested that you pack an overnight bag for the journey. If your holiday includes a flight please call us to confirm baggage allowances.


Cancellation

We understand that occasionally you may need to cancel your holiday due to unforeseen circumstances or illness. A holiday booking is a legally binding contract and is created when we receive your booking form and deposit. In the event you are unable to travel for any reason, we have a cancellation policy based on the estimated cost of termination and we will charge an amount dependent on the timeframe of the notice you are able to give us, set out in our Terms and Conditions below. We strongly suggest you buy travel insurance appropriate for your holiday and it is your responsibility to ensure you have adequate cover to insure for cancellation and curtailment.

Terms and Conditions
In the event of cancellation for any reason the following non-refundable payments are due: cancellation more than 90 days before the start of the holiday - deposit only; cancellation between 90 and 60 days before the start of the holiday - 50% of the full holiday cost; cancellation between 60 and 30 days before the start of the holiday - 75% of the full holiday cost; cancellation less than 30 days before the start of the holiday - 100% of the full holiday cost.  Cancellations are only accepted in writing and will be deemed as accepted on the date they arrive in the office by post, or the date acknowledged by Breakaway if submitted by email. Please note that payments made in respect of holidays that are cancelled for any reason are not transferrable to alternative holidays in any circumstances.

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