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FAQs

What type of accommodation will it be?

We always strive to provide accommodation that exceeds our customers’ expectations. Where possible we visit hotels before booking and have many favourite hotels and resorts that we use regularly.

We also make use of a guest house in Great Yarmouth, Norfolk and a rural farmhouse in Pas De Calais, France. These locations form a great base from which to explore and provide comfortable, homely accommodation to come back to in the evenings.

The Guest House
Just a stone’s-throw from the seafront, the guest house in Great Yarmouth is perfect all year round, not just in the summer. Combining all the traditional seaside attractions with easy access to all that Norfolk and Suffolk have to offer our customers really enjoy the holidays based here. Accommodation ins shared rooms with en suite or shared bathrooms, and all rooms have a TV. Wheelchair users can enjoy the adapted ground floor accommodation.

The Farmhouse
Set in a peaceful hamlet near the Canche Valley, the farmhouses offers homely charm plus a large garden with a host of things to do. From crazy golf to the heated outdoor pool, quiet orchards to the outdoor dining room there’s always plenty to do. There’s a big games room with table tennis, pool and other amusements, and for cooler evenings open fires and home cooked meals inside the farmhouse. Accommodation is in shared first floor rooms and is suitable for anyone that isn’t fully reliant on a wheelchair.

The type of accommodation is shown in the icon panel for each holiday in the brochure. This includes, but is not limited to, hotels, Holiday Parks, the Guest House in Great Yarmouth and the Farmhouse in France. Some of our accommodation is unsuitable for those who cannot climb stairs easily or are fully reliant on wheelchairs and we will discuss this at the time of booking.


What is included in Full Board?

Our Full-Board holidays include breakfast, a light lunch plus an evening meal. We adopt a flexible approach to meals and like to serve whatever is appropriate according to our location, the weather, the days’ activities and customer requests. Meals are home-cooked or taken in hotels. Restaurants and cafes. For example, some days we will have a continental breakfast and on others something cooked. Lunch may be a picnic or a light meal in a care or auberge. Evening meals vary and include home-cooked suppers, meals or buffets in pubs or restaurants of our choice and BBQs on summer nights.

Drinks:
Early morning tea or coffee, drinks with breakfast and water or squash with meals are all included. Customers may pay for any other drinks required.

Snacks, sweets and ice creams:
Customers can purchase these at their own expense.


How do I get there?

Holiday prices include pick up from, and return to, designated meeting points which will be confirmed on your itinerary. The mode of travel for each holiday is shown in the icon panel for each holiday. Our main pick-up point is in Chelmsford, Essex, and some holidays include additional meeting points at locations between Chelmsford and the destination. If you wish to upgrade to our door-to-door service you may do so for an additional charge. This service is provided by our DBS-cleared transport team, and you may be collected by taxi and not by our minibus – please advise us of any extra equipment such as wheelchairs that you will need to bring with you.

What should I pack?

Luggage
Due to space limitations and Health & Safety issues you may only bring one medium suitcase or holdall, weighing no more than 18kg, and no larger than 65cm x 45cm, plus one small piece of hand luggage or handbag. The only exception is when travelling on continental holidays where we have requested that you pack an overnight bag for the journey. We reserve the right to refuse or charge extra for luggage that exceeds these dimensions. If your holiday includes a flight please call us to check baggage allowances.

Packing the right clothes
It is important to pack for the weather at your destination. If you are unsure of what conditions to expect please contact us before departure. If there is a pool at your destination you will need to pack swim wear and a swim towel.

Shoes, jackets and coats
We advise a maximum of 3 pairs of shoes or trainers, one warm waterproof coat for autumn and winter breaks, or a lightweight waterproof jacket at other times.

Towels and toiletries
You should pack a toothbrush, toothpaste, flannel, soap/shower gel and shampoo. Gents should pack either electric shavers with an appropriate charging plug for their destination or shaving foam and new razors.

Sanitary towels and continence
Please ensure you have sufficient sanitary and/or continence supplies for your holiday. If you need a large quantity of continence supplies we advise that you pack it in a separate bag that can be disposed of at the end of the break. Please remember to pack any bed or seating protection that you would normally use.

Radios, CD players and mobile phones
Many customers choose to travel with mobile phones and music equipment. Whilst we are able to accept i-Pods and phones, larger items cannot be accommodated in luggage. We also ask that you are considerate of your fellow travellers and do not disturb others with your music. You may be asked to sit to the rear of the bus if you are often calling or texting so as not to disturb our drivers. It may also be difficult to charge equipment at some destinations.

Cameras and other valuables
Many customers bring a camera on holiday. We are happy for people to bring their own camera and take photos, but can accept no responsibility for its safe-keeping or that of any other valuables. Please note that we always send a small selection of holiday photos as a souvenir  shortly after you return from your trip.

Spending money
All of our breaks are full board - please see the description of our Full Board definition above. You will need spending money for all drinks any entrance fees not included in your holiday package. We always recommend a minimum amount for each break, to cover basics and anticipated extra entrance fees, in our holiday itinerary sent prior to travel. However if you wish to buy souvenirs and gifts you will need to bring more. Bear in mind that a cola or coffee on the continent could cost you €5 each and you may want four drinks each day.