BOOKING & TRAVEL

Our holidays are suitable for anyone over 18 years old who has a learning disability. There’s no upper age limit, and our wide choice ensures that whether you’d enjoy a lively, active holiday or a relaxing countryside retreat we can arrange it.

When you’re speaking with our team to plan and book your holiday make sure you tell them the type of group you’d like to travel with so they can do their best to meet your requirements. Just give them a call on 01245 260 330

Booking your supported holiday

Once you’ve seen the holidays you like call us on 01245 260 330 to discuss their availability, suitability, your support requirements and to pay your deposit. This can be paid over the phone by card, or by sending a cheque (made payable to Breakaway Ltd.) with your completed Booking Form. 

If you need a booking form or support profile please call the office team on 01245 260 330 and they’ll email or post one to you. Please note that it is essential that a completed and signed booking form and completed support profile are received in our office before you travel.

How to pay

Enquiries are welcome by phone and bookings can be secured with payment of a non-refundable deposit of £100 per person per break, followed by a completed and signed booking form.  The full balance payment is due 60 days prior to departure.  If your holiday starts within 90 days of booking the full cost is payable with your booking form.  Debit and credit cards are accepted by phone. For payment by cheque, make payable to Breakaway Ltd.  Prices are subject to change and should be confirmed prior to booking. We accept payments under the Direct Payments and Individual Budget schemes. Please speak to your social worker or primary care provider for advice.

Insurance

You are required to buy travel insurance appropriate for the destination to which you are travelling, including the UK.  It is your responsibility to ensure you have adequate cover. If you travel without insurance, all costs for cancellation, curtailment, illness and medical expenses plus loss or damage to your property will be your responsibility.  We recommend that you obtain an EHIC card for all travel to Europe.  Your travel insurance must be valid for the entire duration of your holiday including the return date.  We will need the name of your insurer, your policy number and your insurer’s 24 hour help line number before you travel with us. An EHIC covers most urgent medical costs but this varies from country to country and additional fees will be charged to the customer.

Passports

You must hold a valid passport for travel outside the UK and for UK holidays which include a flight. It is your responsibility to ensure you have a valid passport if needed.  Your passport must be valid for the entire duration of your holiday and for 30 days after the return date.  If you are unable to provide a valid passport at the time of departure you will not be able to travel with us but will still be liable for the full cost of your holiday and any pre-booked pickups.  If your destination country demands other documents, travel permits, or a visa you will be notified at the time of booking and will be required to obtain them before travelling.

Luggage

You can bring one medium suitcase or holdall, clearly labelled, maximum weight 18kg, and no larger than 65cm x 45cm x24cm. We reserve the right to refuse to take, or charge extra for, luggage that exceeds these dimensions.

You can also bring one small piece of hand luggage, backpack or handbag. If the holiday includes a flight please call us to check baggage allowances. The only exception is when travelling on continental holidays where we have requested that you pack an overnight bag for the journey.

What to pack

Clothes

It is important to pack for the weather at your destination. If you are unsure of the typical weather conditions please contact us before departure. If there is a pool at your destination you will need to pack swim wear and a swim towel.  We suggest you bring:

  • One clean outfit for each day (plus extra in case of spills or accidents)
  • Underwear and socks for each day of the holiday plus spares and two pyjamas/nighties
  • Cardigans and/or sweatshirts for cool days and evenings even in hot climates
  • One warm waterproof coat for autumn and winter breaks, or a lightweight waterproof jacket at other times
  • A maximum of three pairs of shoes or trainers.
  • Swim wear if appropriate

Towels and toiletries

  • A toothbrush and toothpaste
  • Towel and flannel
  • Beach or swim towel if required
  • Sun cream/block
  • Shampoo, soap/shower gel and deodorant
  • Men should bring an electric shaver (with an adaptor if needed at the destination) or shaving foam and new razors

Sanitary towels and continence protection

Please ensure you have sufficient sanitary and/or continence supplies for your holiday. If you need a large quantity of continence supplies we advise you pack them in a bag that can be disposed of or fitted into the main case at the end of the holiday. Remember to pack any bed and seating protection you would normally use.

Cameras

We always send a small selection of holiday photos as a souvenir shortly after you return from your trip and try to include individual photos of every customer. However if you wish to bring your own camera we cannot accept responsibility for its safe-keeping.

Departure and return points

Holiday prices include pick up from, and return to, the designated meeting points confirmed on your itinerary which will be sent to you approximately one week before departure. Our main pick-up point is in Chelmsford, Essex, and some holidays include additional meeting points at locations between Chelmsford and the destination. You can find our Chlemsford departure and return point by clicking here.

Holiday agendas

 We reserve the right to make changes to the programme/activities/transport shown on our brochure pages without prior notice. Substitutions and alternative plans may occur depending on customers’ preferences, weather and unforeseen circumstances.

Cancellation

We understand that on rare occasions you may need to cancel your holiday due to unforeseen circumstances or illness.  A holiday booking is a legally binding contract and is created when we receive your booking form and deposit. In the event you are unable to travel for any reason, we have a cancellation policy based on the estimated cost of termination and we will charge an amount dependent on the timeframe of the notice you are able to give us, set out in our Terms and Conditions below. We strongly suggest you buy travel insurance appropriate for your holiday as it is your responsibility to ensure you have adequate insurance cover for cancellation and curtailment. In the event of cancellation for any reason the following non-refundable payments are due:

  • Cancellation more than 90 days before the start of the holiday deposit only
  • Cancellation between 90 and 60 days before the start of the holiday 50% of the full holiday cost
  • Cancellation between 60 and 30 days before the start of the holiday 75% of the full holiday cost
  • Cancellation less than 30 days before the start of the holiday 100% of the full holiday cost.

Cancellations are only accepted in writing and will be deemed as accepted on the date they arrive in the office by post, or the date acknowledged by Breakaway if submitted by email. Please note that payments made in respect of holidays that are cancelled for any reason are not transferrable to alternative holidays in any circumstances.

I Breakaway because…     I love it and I want to go again next year

Kelly