Want to join us as a supported holiday courier?we're recruiting couriers to deliver brilliant supported holidays in the UK and abroad for our 2020 season
If you’re interested in joining our courier team please click below to send us your details, or call us on 01245 260 330 for more information. You’ll need to have experience supporting adults with learning disabilities, a full clean driving licence and an enthusiasm for delivering great supported holidays. We welcome interest from individuals, and from couples looking to work as a team.
There’s something for everyone from lively, action-packed breaks to poolside relaxation, creative holidays to cruises
We provide the support you need so you can focus on enjoying your Breakaway knowing you’re in safe hands
All of our Breakaways are full board, and with clear pricing for upgrades and extras you can relax about your holiday budget
BE BOLD! - on our lively activity breaks
If you’re after an activity-packed, fun-filled break ideal for our customers aged up to about 35
check out the BOLD! Breakaways in our latest brochure
Breakaway is the only authorised agent providing supported holidays at Butlin's
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01245 260 330
The Lodge, 27 Duffield Road, Great Baddow
Chelmsford, Essex CM2 9RY
DEPARTURE and RETURN POINTSThe base price of your Breakaway includes pick up from, and return to, our D&R point in Chelmsford or a location en-route if you have arranged this. You can also upgrade to our door-to-door taxi service for an additional charge. Speak to one of the team on 01245 260 330 for details, or click below to see our Chelmsford departure and return point
YOUR HOLIDAY - Choosing, booking and paying for your Breakaway supported holiday
WE OFFER A WIDE RANGE OF SUPPORTED HOLIDAYS, OFFERING SOMETHING FOR EVERYONE AND TO CATER FOR ALL LEVELS OF ABILITY.
Our holidays are suitable for anyone over 18 years old who has a learning disability. There’s no upper age limit, and our wide choice ensures that whether you’d enjoy a lively, active holiday or a relaxing countryside retreat we can accommodate you. When you’re speaking with our team to plan and book your holiday make sure you tell them the type of group you’d like to travel with so they can do their best to meet your requirements.
All of our holidays are presented in our main brochure, which you can view and download here
How to book
Once you’ve seen the holidays you like call us on 01245 260 330 to discuss their availability, suitability, your support requirements and to pay your deposit. This can be paid over the phone by card or by sending a cheque (made payable to Breakaway Ltd.) with your completed Booking Form. Note: It is essential that a completed and signed booking form and completed support profile are received in our office before you travel.
If you need a booking form or support profile please call the office team on 01245 260 330 and they’ll email or post one to you.
How to pay
Enquiries are welcome by phone and bookings can be secured with payment of a non-refundable deposit of £100 per person per break, followed by a completed and signed booking form. The full balance payment is due 60 days prior to departure. If your holiday starts within 90 days of booking the full cost is payable with your booking form. Debit and credit cards are accepted by phone. For payment by cheque, make payable to Breakaway Ltd. Prices are subject to change and should be confirmed prior to booking. We accept payments under the Direct Payments and Individual Budget schemes. Please speak to your social worker or primary care provider for advice.
You are required to buy travel insurance appropriate for the destination to which you are travelling, including the UK. It is your responsibility to ensure you have adequate cover. If you travel without insurance, all costs for cancellation, curtailment, illness and medical expenses plus loss or damage to your property will be your responsibility. We recommend that you obtain an EHIC card for all travel to Europe. Your travel insurance must be valid for the entire duration of your holiday including the return date. We will need the name of your insurer, your policy number and your insurer’s 24 hour help line number before you travel with us. An EHIC covers most urgent medical costs but this varies from country to country and additional fees will be charged to the customer.
You must hold a valid passport for travel outside the UK and for UK holidays which include a flight. It is your responsibility to ensure you have a valid passport if needed. Your passport must be valid for the entire duration of your holiday and for 30 days after the return date. If you are unable to provide a valid passport at the time of departure you will not be able to travel with us but will still be liable for the full cost of your holiday and any pre-booked pickups. If your destination country demands other documents, travel permits, or a visa you will be notified at the time of booking and will be required to obtain them before travelling.
Departure and return points
Holiday prices include pick up from, and return to, the designated meeting points confirmed on your itinerary which will be sent to you approximately one week before departure. Our main pick-up point is in Chelmsford, Essex, and some holidays include additional meeting points at locations between Chelmsford and the destination.
We reserve the right to make changes to the programme/activities/transport shown on our brochure pages without prior notice. Substitutions and alternative plans may occur depending on customers’ preferences, weather and unforeseen circumstances.
We understand that occasionally you may need to cancel your holiday due to unforeseen circumstances or illness. A holiday booking is a legally binding contract and is created when we receive your booking form and deposit. In the event you are unable to travel for any reason, we have a cancellation policy based on the estimated cost of termination and we will charge an amount dependent on the timeframe of the notice you are able to give us, set out in our Terms and Conditions below. We strongly suggest you buy travel insurance appropriate for your holiday as it is your responsibility to ensure you have adequate insurance cover for cancellation and curtailment. In the event of cancellation for any reason the following non-refundable payments are due:
- Cancellation more than 90 days before the start of the holiday deposit only
- Cancellation between 90 and 60 days before the start of the holiday 50% of the full holiday cost
- Cancellation between 60 and 30 days before the start of the holiday 75% of the full holiday cost
- Cancellation less than 30 days before the start of the holiday 100% of the full holiday cost.
Cancellations are only accepted in writing and will be deemed as accepted on the date they arrive in the office by post, or the date acknowledged by Breakaway if submitted by email. Please note that payments made in respect of holidays that are cancelled for any reason are not transferrable to alternative holidays in any circumstances.
ABTOT and ATOL Protection
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under ABTOT Combined and The Package Travel and Linked Travel Arrangements Regulations 2018 for Breakaway Holidays and Weekends Limited, ATOL number 5380, and in the event of their insolvency, protection is provided for the following:
- non-flight packages;
- flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU; and
- flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under ABTOT Combined.
ABTOT Combined cover provides for a refund in the event you have not yet traveled or repatriation if you are abroad. Please note that bookings made by customers outside the EU are only protected by ABTOT when purchased directly with Breakaway Holidays and Weekends Limited.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
BREAKAWAY HOLIDAYS AND WEEKENDS LIMITED ATOL 11392 – All flights and flight inclusive holidays in our brochure are financially protected either by ABTOT Combined or the ATOL scheme. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
OUR FULL TERMS AND CONDITIONS OF BOOKING, TRAVEL AND SUPPORT ARE AVAILABLE ON REQUEST.
YOUR SUPPORT - Ensuring you get the support you need during your Breakaway
Support is at the heart of what we do. It sets us apart from other holiday companies and is the reason you travel with us. We can’t stress enough the importance of disclosing to us your full support needs when you book your holiday so we can accommodate your individual requirements. The base price of your holiday includes 24 hour support for basic needs such as help with water temperatures for baths and showers, assistance with hair washing and shaving, dressing, sorting (but not laundering) clothing, safekeeping of money and prompting and assisting with medication. Support is provided by HELP Personal Assistant Services (CQC Reg No: RGP1-1427874143), rated by the CQC as “Good” in all areas.
We ask all customers to complete a support profile detailing the full and exact support they require for daily, living, medication, medical and other conditions, mobility, communication, continence and dietary requirements. It is your responsibility to provide us with accurate up-to-date information for each holiday you book. As our customers’ needs change over time we do not “carry-over” support profiles from one holiday to the next so you may be required to complete a profile for each holiday you book. We take no responsibility for costs and consequences arising from any undisclosed support requirements.
It is essential that we are made fully aware of your support needs as failing to do so may result in understaffing and so restrict the activities in which you are able to take part. We reserve the right to refuse travel where support needs have not been fully disclosed on our Customer Support Profile and in this circumstance you waive all and any right to a refund of monies paid. All costs incurred as a result of laundering soiled and/or wet clothing and linen will be invoiced at the end of the holiday. Basic support does not include provision for waking nights. We do not offer clinical or medical support as part of our standard support package.
Medication must be in clearly labelled holiday blister packs or dossette boxes with the correct combination and quantity of medication in each compartment. One pack containing all medication is required for each week, to be started on the first day of the holiday. Most pharmacists will provide medication in this format as a free service.
We DO NOT accept medication in any other format including packets, bottles (unless liquids) or for periods exceeding the holiday duration. For holidays abroad bring enough medication for one extra day in case of unforeseen travel delays.
Medication must be labelled with customers’ name, the name of the medication, the condition to which the medication relates and the daily dosages with times and instructions.
Creams and drops must clearly state the dosage, when and where to apply and the expiration date.
Couriers are trained in prompting and assisting with medication provided and cannot be held responsible for errors arising from medication supplied in other formats.
Night Time Waking
We will provide waking night cover on request and this must be paid for at the time of booking.
If your safety may be compromised by wandering away from the group, please disclose this on your Customer Support Profile so that we can put appropriate measures and staffing in place. It is very important to tell us if you may sleep walk or wander at night.
Please ensure we are notified if you have the following conditions so we can provide appropriate support: epilepsy, diabetes, asthma, heart and respiratory conditions. In the event of a medical emergency we will access services available locally.
Customers who display challenging behaviour should make us aware of their individual communication needs to ensure we can respond appropriately in all situations whilst on holiday. Please note that our holidays are not suitable for people who display physically challenging behaviour.
Sleep Apnoea and Snoring
Please advise us at time of booking if you need to use Sleep Apnoea equipment or if you are a heavy snorer. These conditions can disturb other customers and you may need to book a single room.
Making friends and being part of a group is an important part of the holiday. If you have difficulties taking part in group activities, are uncomfortable in noisy or busy social groups, or present challenging behaviour in group situations, please advise us so we can offer you appropriate support.
Please inform us at the time of booking if you have a food allergy or intolerance, or special dietary needs and also specify this on your Customer Support Profile to ensure that we can cater for you. Please also advise us of any recommendations relating to the consumption of alcohol.
Some holidays are unsuitable for customers with complex needs. However we have vehicles and accommodation which are suitable if you have a combination of physical and learning disabilities and are always happy to discuss your individual requirements.
Individuals with high needs can be accommodated on most holidays with a one-to-one courier. This increases the cost of the holiday to cover the costs of the personal courier.
Please disclose at the time of booking, and on your Customer Support Profile if you require reinforced sleeping or seating equipment or you require additional seating space on vehicles and any other mode of transportation in order to accommodate your physical size.
If you have any problems with continence, or suffer from night-time incontinence, please advise us at the time of booking so that we can ensure the right protection is in place for your comfort. Please bring your own continence products, ensuring that you bring enough to last for the duration of your holiday including those days spent travelling to and from your destination.
We reserve the right to refuse travel and to curtail trips if your needs have not been fully disclosed prior to departure. The full costs of curtailment in these circumstances will be charged to the customer. All costs incurred as a result of laundering soiled and/or wet clothing and linen, and for cleaning of furniture and vehicle seats from undisclosed continence issues will be invoiced at the end of the holiday. Costs incurred through non-disclosure of support needs or failure to supply all required medication and personal hygiene products will be invoiced at the end of the holiday. All supplements are payable in advance.
YOUR BUDGET - What's included, and the upgrade options, for your Breakaway supported holiday
Our holidays are offered on a Full Board basis. This includes breakfast, a light lunch or picnic, and an evening meal every day. Most meals are cooked in-house by our courier team or taken in the hotel accommodation when appropriate.
All of our breaks are full board (as detailed above) but you will need spending money for drinks and for snacks, sweets and ice creams. Bear in mind that a soft drink or coffee abroad could cost you up to €5 each. We always recommend a minimum amount for each break in the holiday itinerary sent prior to travel, to cover basics and anticipated extra entrance fees for optional activities. However if you wish to buy souvenirs and gifts you will need to bring more. For foreign holidays spending money must be in euros with a little sterling for possible stops in UK.
Couriers will look after customers’ money if required but we cannot accept responsibility for the safe-keeping of mobile phones, music equipment or other valuables.
If you wish to upgrade to our door-to-door service you may do so for an additional charge. This service is provided by our DBS-cleared transport team, and you may be collected by taxi and not by our minibus. Customers who wish to specify male or female drivers or have additional chaperones as part of our door-to-door upgrade service must request this at the time of booking. A charge will be made for this service. Please advise us of any extra equipment such as wheelchairs that you will need to bring with you. If you are unable to arrange transport to the meeting points, you will be required to pay for door-to-door service. Some departure and return dates are subject to flight availability and may vary by up to 24 hours from those stated.
If you would like a single room, for your comfort or because of sleep problems, please request this when booking as we may have limited single rooms available. An additional nightly rate applies which varies depending on the holiday.
ADDITIONAL BOOKING AND TRAVEL INFORMATION
You can bring one medium suitcase or holdall, clearly labelled, maximum weight 18kg, and no larger than 65cm x 45cm x24cm. We reserve the right to refuse to take, or charge extra for, luggage that exceeds these dimensions.
You can also bring one small piece of hand luggage, backpack or handbag. If the holiday includes a flight please call us to check baggage allowances. The only exception is when travelling on continental holidays where we have requested that you pack an overnight bag for the journey.
It is important to pack for the weather at your destination. If you are unsure of the typical weather conditions please contact us before departure. If there is a pool at your destination you will need to pack swim wear and a swim towel. We suggest you bring:
- One clean outfit for each day (plus extra in case of spills or accidents.)
- Underwear and socks for each day of the holiday plus spares and two pyjamas/nighties.
- Cardigans and/or sweatshirts for cool days and evenings even in hot climates.
- One warm waterproof coat for autumn and winter breaks, or a lightweight waterproof jacket at other times.
- A maximum of three pairs of shoes or trainers.
Towels and toiletries
Please pack a toothbrush, toothpaste, flannel, soap/shower gel, shampoo , towel and sun cream/block. Men to bring an electric shaver (with an adaptor if needed at the destination) or shaving foam and new razors.
Sanitary towels and continence protection
Please ensure you have sufficient sanitary and/or continence supplies for your holiday. (If you need a large quantity of continence supplies we advise you pack them in a bag that can be disposed of or fitted into the main case at the end of the holiday.) Remember to pack bed and seating protection you would normally use.
We always send a small selection of holiday photos as a souvenir shortly after you return from your trip and try to include individual photos of every customer. However if you wish to bring your own camera we cannot accept responsibility for its safe-keeping.