Coronavirus

  

  UPDATE: 12th June 2020

  

 In line with government instructions our staff are working from home where possible. Our office is open Monday to Thursday, 9.30 – 3pm. To contact us please call 01245 260 330 and leave a message or email info@breakawaysupportedholidays.co.uk

   

 All of our supported holidays due to depart before July 27th 2020 have been postponed, and all customers affected have been contacted.

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We’ve been delivering supported holidays for over 20 years; enabling adults with learning disabilities to travel independently to destinations in the UK and abroad

We’ve got a great range of breaks for all interests and levels of ability. For more information call our one of our helpful holiday planners on 01245 260 330

See our current brochure

Click here to view our latest brochure; full of supported holidays for everyone

What's included

All of our Breakaways are full board, and include the essentials needed for a great supported holiday

Booking & Travel

Details of how to book our supported holidays, plus our full Terms and Conditions

Personalised Support

Basic daily support is included, and we’ll work with you to personalise your support to meet your needs

Upgrades & Extras

A selection of upgrades and optional extras designed to make your supported holiday extra special

ABTOT & ATOL Protection

Your supported holiday is backed by ABTOT and ATOL  – giving you peace of mind

BUTLIN’S Breakaways offer traditional seaside resort fun and are a firm favourite. We are the only official agent offering supported holidays at Butlin’s and Bourne Leisure resorts

BOLD! Breakaways are ideal for younger, active customers who like travelling with a lively group of independent 18-35 year olds

FOR ALL Breakaways offer accommodation suitable for our customers with mobility difficulties; using wheelchairs or walking with assistance

FOR ALL EXTRA Breakaways offer a higher ratio of couriers to customers for extra daily support. We can also offer dedicated 1:1 support for an additional charge

I Breakaway because…     I love it and I want to go again next year

Kelly

Breakaway Supported Holidays

The Lodge, 27 Duffield Road, Great Baddow, Chelmsford, Essex CM2 9RY

Coronavirus

COVID-19 UPDATE JUNE 2020

At Breakaway we take your wellbeing very seriously.

 Although the risk to our customers and staff is low, we recognise the ongoing COVID-19 situation is potentially unsettling. As lockdown measures begin to be eased we are monitoring the situation closely and taking advice daily from Public Health England and The Foreign and Commonwealth Office travel guidance.  If the R figure remains under 1 we are hopeful that we will start delivering holidays in the UK only from mid-July

All of our supported holidays due to depart before 27th July 2020 have been postponed, and all customers affected have been contacted.

All Breakaway holidays are ABTOT and ATOL protected.

 

FREQUENTLY ASKED QUESTIONS

My holiday is not going ahead because of Covid-19 – what can I do?

Because we know that many people are very much looking forward to a break away from home, we are currently looking to schedule extra holidays in the UK – mostly based at the Guest House in Great Yarmouth (of which we have exclusive use, greatly reducing contact with people outside the holiday group). We will contact you to offer you a place on one of these holidays or a different break later in the year and will transfer your funds.  We will phone you and write to let you know.

What happens to my money if my holiday is postponed or cancelled?

We will transfer your payment to a holiday later in the year (see above) or offer you a credit note to use on another holiday in 2020 or early 2021.

Is my money safe?

All our holidays are ABTOT and ATOL protected – your money is safe and credit notes are also covered.

Can I book a holiday?

Yes, please do book on one of our holidays scheduled for August onwards.  If we have to postpone later holidays the above measures will apply.

Will I be safe on holiday?

We will continue to monitor and follow government guidelines.  When we start delivering holidays again all our staff will have undergone further Health & Safety Infection Control training and will maintain very high levels of hygiene. We are introducing measures to minimise risk, including enhanced cleaning regimes, smaller groups, single bedrooms, travelling in 2 of our vehicles so you have more space en route and modified (but still fun!) activities. Whilst we are away we will be a protective “holiday bubble”. We will maintain high levels of hygiene and social distancing within our bubble and avoid contact with people outside of the bubble.

What do I need to do before I travel?

We are asking all our customers to self-isolate (stay home with your household) for 14 days prior to your holiday.  You cannot travel if you have a cough, cold, temperature or any symptoms of Covid-19.  Temperatures will be checked at the start of your holiday. If you are unable to travel due to illness you can claim from your travel insurance – we will issue you with a Cancellation Invoice.

I have a letter from my doctor stating I need to isolate.  Can I travel?

Government guidelines advise that if you are in the clinically vulnerable risk category then you should continue to self-isolate. We advise you follow government advice and would be happy to help you transfer your booking to a break in 2021

I need 1:1 support on my holiday

Unfortunately, due to the nature of Covid-19 we are unable to offer any 1:1 support on holidays in 2020.  We will contact you if you have booked 1:1 support and hope you are able to transfer your booking and funds to an equivalent holiday with us in 2021.

 

© Breakaway Holidays and Weekends Limited 2020 All Rights Reserved