Call us on 01245 260 330 to discuss availability, suitability, your support requirements and to pay your deposit. Then send us your signed and completed booking form and support profile which we can post or email to you or can be downloaded at www.breakawaysupportedholidays.co.uk. You cannot travel unless we have received these forms. Single rooms, door-to-door pickup and extra support are subject to availability and bookable for a supplementary charge.

Bookings to UK destinations can be secured with payment of a non-refundable deposit of £150 per person per break, with the full balance including booked upgrades and supplements due 90 days prior to departure. If your holiday starts within 90 days of booking the full cost including booked upgrades and supplements is payable straight away.

Bookings to non-UK destinations can be secured with payment of a non-refundable deposit of £250 per person per break, with the full balance including booked upgrades and supplements due 90 days prior to departure. If your holiday starts within 90 days of booking the full cost including booked upgrades and supplements is payable straight away.

How to pay

We accept card payments by phone, and cheques made payable to Breakaway Holidays & Weekends Ltd. Please ask for our details if you wish to pay by bank transfer. We accept payments under the Direct Payments and Individual Budget schemes – please speak to your social worker or primary care provider for advice. The full balance is due 90 days before departure.

You are required to have valid, appropriate travel insurance for the entire duration of your holiday and the destination to which you are travelling, including the UK. It is your responsibility to ensure you have adequate cover. If you travel without insurance all costs for cancellation, curtailment, illness and medical expenses plus loss or damage to your property will be your responsibility.

You must hold a valid passport for travel outside of the UK and for UK holidays which include a flight or cruise. You may require vaccine passports, travel authorisations, visas, COVID-19 testing or other documentation for your holiday depending on the destination and date. It is your responsibility to ensure you have a valid passport and the necessary documentation. Your passport must be valid for the entire duration of your holiday and for 6 months after the return date. It is your responsibility to organise and cover the cost of any documentation or testing required for travel. If you are unable to provide a valid passport or the necessary documentation or test result at the time of departure you will not be able to travel with us but will still be liable for the full cost of your holiday, any pre-booked pickups or returning you to your home. We reserve the right to pass on any additional travel costs relating to further requirements resulting from Brexit or COVID-19. We cannot accept liability for any valuables brought on holiday.

Prices include pick up from, and return to, the meeting point confirmed on the itinerary sent to you. Usually this is in Chelmsford. If you wish to pay for an upgrade to our door-to-door service, please ask for details. Failure to drop off or pick up at agreed times may lead to additional charges.

We reserve the right to refuse travel and to curtail trips if your support needs have not been fully disclosed at the time of booking and all support supplements paid for in advance. The full costs of curtailment in these circumstances will be charged to the customer. We reserve the right to curtail any break if a customer displays physically challenging behaviour or makes violent threats towards our staff. Costs incurred through non-disclosure of support needs or failure to supply all required medication and personal hygiene products will be invoiced at the end of the holiday. All costs incurred because of laundering soiled and/or wet clothing and linen will be invoiced at the end of the holiday.

Prices are subject to change and should be confirmed prior to booking. We reserve the right to make changes to the programme, activities and transport shown on our brochure pages without prior notice. Substitutions and alternative plans may occur depending on customers’ preferences, weather and unforeseen circumstances. The images used in our brochure and on our website are illustrative and may not be of the destination or activities described.

If for any reason you cancel a holiday booked to a destination within the UK, the following policy will apply and non-refundable payments will become due:

• If you cancel more than 90 days before the start of the holiday you must pay your deposit only
• If you cancel between 90 and 61 days before the start of the holiday you must pay 50% of the full holiday cost including booked upgrades and supplements
• If you cancel between 60 and 31 days before the start of the holiday you must pay 75% of the full holiday cost including booked upgrades and supplements
• If you cancel less than 30 days before the start of the holiday you must pay 100% of the full holiday cost including booked upgrades and supplements

Cancellations are only accepted in writing and will be deemed as accepted on the date they arrive in the office by post, or the date acknowledged by Breakaway if submitted by email. Please note that payments made in respect of holidays that are cancelled for any reason are not transferable to alternative holidays in any circumstances.

If for any reason you cancel a holiday booked to a destination outside of the UK less than 90 days before the start of the holiday you must pay 100% of the full holiday cost including booked upgrades and supplements. Cancellations are only accepted in writing and will be deemed as accepted on the date they arrive in the office by post, or the date acknowledged by Breakaway if submitted by email. Please note that payments made in respect of holidays that are cancelled for any reason are not transferable to alternative holidays in any circumstances.

We aim to ensure your holiday goes ahead, and that we can maintain a safe environment for you and our teams. If a Breakaway cannot proceed as planned due to Coronavirus and or other restrictions, we will transfer your holiday to an alternative location of our choice. We will try to provide the activities shown but where this is not possible due to location, availability, or restrictions we will substitute them with activities of our choice. No refunds will be given should you decline to travel on a relocated holiday.

You can write to us at: The Lodge, 27 Duffield Road, Great Baddow, Chelmsford, Essex CM2 9RY

You can email us at info@breakawaysupportedholidays.co.uk

You can phone us on 01245 260 330